查看工单回复信息

{
    "success": true,
    "replies": [
        {
            "id": 1,
            "user_name": "user123",
            "message": "我的服务器突然无法访问，请帮忙检查",
            "role": "用户",
            "attachments": [
                {
                    "name": "screenshot.png",
                    "url": "/uploads/screenshot.png"
                }
            ],
            "created_at": "2023-01-01 09:00:00"
        }
    ]
}